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Cisco Customer Success Manager Sample Questions (Q128-Q133):

NEW QUESTION # 128
What are two barriers to adoption within an organization? (Choose two.)

A. centralized IT organization
B. organizational silos
C. inadequate knowledge and skills
D. solution implemented by partner
E. agile development model

Answer: B,C

NEW QUESTION # 129
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

A. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
B. No action is needed because the customer will probably renew and you can address the issue after the renewal
C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
D. Contact the services team and request that they reach out to the customer to address the solution

Answer: C

NEW QUESTION # 130
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

A. employee satisfaction
B. cost efficiency
C. time to market
D. business growth
E. sustainability

Answer: B,C

NEW QUESTION # 131
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

A. business growth
B. cost efficiency
C. risk management
D. credibility
E. sustainability

Answer: A,D

NEW QUESTION # 132
Which list of components of a Customer Success Quarterly Success Review is common?

A. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
B. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
C. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
D. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

Answer: C

NEW QUESTION # 133
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